Rules for Success from a Hospitality Magnate

Slide1I’m always looking for ways to improve my business and my life. I figure that the things that make me successful in business make me successful in life. So when I came across this blog by Bill Marriott, I thought, “This is good stuff.” Like Bill, I love lists, and what helps the leader of an international organization be successful can help all of us who are hungry to be better.

No one accidentally becomes a good leader.  Bill Marriott

Marriott says, “No one accidentally becomes a good leader. It takes dedication and discipline.” I agree. As a business owner and a martial artist, I have discovered this painful truth. Discipline requires forethought, and doing what is necessary whether you feel like it or not.  It means doing what others won’t to serve the ones you lead. I wish that was easy. But the list Mr. Marriott shares can provide structure to the important focus you need for that discipline.

Here is his list:

  1. Challenge your team to do better. And do it often.
  2. Take good care of your associates, and they will take good care of your customers. And they will come back.
  3. Celebrate your people’s success, and not your own.
  4. Know what you are good at and keep improving.
  5. Take action now! Err on the side of doing. Indecision paralyzes. Got with your gut, and move forward.
  6. Communicate by listening to your customers, associates and competitors.
  7. See and be seen. Get out from behind your desk, and be accessible.
  8. Focus on the details. Success is in the details.
  9. Customer needs vary, but their expectation of quality does not.
  10. Always hire people who are smarter than you are.
  11. It’s more important to hire people for their qualities than for their experience.
  12. View every problem as an opportunity to grow.

To become the leader we want to be, we need a plan, determination and discipline. I love this list! It helps to keep our focus on what is truly important as we realize success in business and life. Which of these items do you feel comfortable with? Which one do you feel requires some work? I’d love to hear your response! Comment below and let me know what you think.

Thanks, Bill, for these words of wisdom. To read his blog, go to http://www.blogs.marriott.com/

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